Riyadh, March 24, 2024, SPA -- The General Authority of Civil Aviation (GACA) issued its February report on the performance of domestic and international airports in Saudi Arabia.
Airports are assessed based on 11 operational performance standards, aligning with strategic objectives aimed at enhancing services and ensuring a seamless traveler experience at the Kingdom airports.
King Abdulaziz International Airport, King Fahd International Airport, Abha International Airport, Al-Ahsa International Airport, and Arar Airport all ranked high in the report.
GACA categorizes airports for performance evaluation based on annual passenger numbers, ensuring a transparent approach.
King Abdulaziz International Airport secured the top spot in the category of airports with more than 15 million passengers annually, with a 91% compliance rate. Following closely behind was King Khalid International Airport at 82%.
In the category of international airports serving 5 to 15 million passengers annually, King Fahd International Airport and Prince Mohammed bin Abdulaziz International Airport tied for first place, with a 91% compliance rate. However, King Fahd International Airport outperformed its competitor in terms of average wait time at check-in. This performance extended to other essential performance metrics as well.
In the 2 to 5 million annual-passenger category, Abha International Airport and King Abdullah bin Abdulaziz Airport demonstrated a 100% compliance rate. However, Abha International Airport outperformed King Abdullah bin Abdulaziz Airport by surpassing higher targets in the specified evaluation criteria, particularly in areas such as average waiting time at security control and passport control.
In the category of less than 2 million passengers annually, Al-Ahsa International Airport achieved a 100% compliance rate, outperforming its competitors in terms of average wait times at passport control at both departures and arrivals.
In the category of domestic airports, Arar Airport came in first place, with a 100% compliance rate. It outperformed all competing airports in terms of average waiting time for departing and arriving flights.
GACA evaluates airport performance through operational performance standards focused on critical passenger touchpoints. These include check-in, security, passport control, customs, baggage claim, and assistance for passengers with reduced mobility (PRM). Aligned with international best practices, these metrics ensure a seamless and efficient travel experience for all passengers.
--SPA
14:35 Local Time 11:35 GMT
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